CUSTOMER CARE

RETURNS & EXCHANGES

WHAT IS THE RETURN POLICY FOR SWIMWEAR & UNDERWEAR?

We can accept a return for an exchange or a full refund (excluding the cost of original shipping), if the following requirements are met:

The item/s are returned within 10 days of you receiving them

The item/s must be in original condition, with all tags remaining in place, including hygiene seal

Undergarments must be worn when trying on items

Item/s must not have been worn, washed or altered in any way

We can not accept any returns that do not meet these requirements

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to SAADA are not covered or reimbursed by us

If you request an exchange however, we will cover the shipping cost to send the exchange out to you!

HOW DO I ORGANISE A RETURN?

You just email info@saada.com.au and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!

We can not be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return

If you're exchanging, we will send your new piece/s out, and email you a new tracking number

If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at info@saada.com.au so we can personally assist you and sort out your problem as quickly as possible